Reference

Explore the Rules That Govern Your Account

These Terms & Conditions set out the binding agreement between you and china sipit whenever you open an account, fund your wallet via DANA, OVO, GoPay or QRIS…

Effective immediately on account openingApplies to DANA, OVO, GoPay & QRIS transactionsGoverned by applicable Indonesia regulationsUpdated terms notified via registered emailFull enforcement begins at first deposit
china sipit Explore the Rules That Govern Your Account
CONTACT OUR TEAM

Reach Us About Any Terms Query

If any clause in our Terms & Conditions is unclear or you believe your account has been treated in a way that contradicts these terms, our…

Live Chat Available 24/7 directly on chinasipit.xyz. Use this channel for urgent terms disputes, account-access questions…
Email Support Send detailed terms queries to our compliance email.
WhatsApp Line Our WhatsApp support handles terms-related questions in real time.
HOW WE HANDLE THIS

Switch to Verified Account Security Practices

Our approach to Terms & Conditions goes beyond a single document — it shapes how we store your data, manage cookies, protect your account credentials, and define how long we retain transaction…

Data Handling

We collect only the data required to verify your identity and process transactions via DANA, OVO, GoPay or QRIS. Your personal data is never sold to third parties under any clause of our terms.

Cookie Policy

Our terms detail which cookies are strictly necessary and which are optional. You can manage cookie preferences from your account settings page without it affecting your ability to deposit or withdraw.

Account Security

Your account password and two-factor authentication setup are governed by the security clause in our terms. We require re-verification any time a new device or IP location attempts to access your account.

Transaction Retention

We retain records of all deposits and withdrawals — including those processed via QRIS and GoPay — for a minimum of 5 years in line with financial compliance obligations stated in our terms.

Terms Change Requests

If you wish to request a review of how a specific clause was applied to your account, submit a written request via email. Our compliance team will respond within 5 business days with a documented outcome.

Account Closure Rights

Under our terms, you may request permanent account closure at any time via live chat. We will process the request within 48 hours and confirm by email once all open withdrawal transactions have cleared.

Open the Answers to Your Terms Questions

These are the questions we receive most often about our Terms & Conditions. Each answer reflects the actual clause language in the current version of our terms — if your question is not listed here, contact our 24/7 live chat team at chinasipit.xyz for a direct written response.

They take effect the moment you complete account registration on chinasipit.xyz. Every subsequent action — including your first DANA or OVO deposit — is governed by the version of the terms current on that date.

We send a notification to your registered email address at least 7 days before any updated terms become active. The updated version is also posted on the /terms-conditions/ page with a clear effective date shown at the top.

No — the same payment clause covers all four local rails: DANA, OVO, GoPay and QRIS. The clause specifies processing timelines, reversal conditions and dispute windows equally for all four methods without distinction.

Yes, where local law permits. Submit a written data deletion request to our compliance email. We will respond within 5 business days. Note that transaction records required for financial compliance are retained for 5 years per our stated policy.

Our terms give us the right to suspend or permanently close your account. We will notify you by email stating the specific clause breached. You may appeal within 14 days by contacting our compliance team via the email channel.

The core document applies uniformly to all accounts registered in Indonesia. However, specific eligibility clauses — particularly those relating to access and game availability — depend on local law in your region.

Send a written request to our compliance email with your account ID and the clause number in question. Our team aims to provide a documented response within 5 business days that you can reference in any further correspondence.