Reference

Legal terms built around your account

Our legal framework exists to protect your account, your deposits via DANA, OVO, GoPay and QRIS, and your withdrawal requests.

Account security verified at depositWithdrawal verification within 24 hoursData retention policy on file
Explore the Lobby Read FAQ
china sipit Legal terms built around your account
REACH OUR TEAM

How to contact us about legal or account matters

Live chat Open your account and select Help in the lobby.
Email support Send your query to [email protected] with your account email and a clear description.
Account settings In the Account tab under Settings, you can download your transaction history, verify your…
DATA & SECURITY

How we protect your account and information

Deposit verification

When you fund your account via DANA, OVO, GoPay or QRIS, we confirm the transaction is tied to your registered identity. Deposits usually clear in under a minute; we then verify the account holder name before crediting your wallet.

Encryption standard

All personal data—your name, email, payment details—is encrypted using TLS 1.2 and stored on isolated servers. We do not log your session tokens or keep your payment card details in our system; the payment rail holds that separately.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby. You can disable non-essential cookies in your browser; session cookies are required to play. Third-party tracking is not enabled.

Data retention

Account data is kept for seven years after closure or your last login, whichever is later. Transaction records, deposits and withdrawals are retained for audit and regulatory compliance. You can request details of what we hold.

Request your data

Open your account Settings, select Privacy, and choose Download My Data. We compile a CSV file of your profile, transactions and activity. The file is ready within 48 hours and sent to your registered email.

Report a concern

If you spot suspicious activity, a charge you do not recognise, or suspect your account has been accessed without permission, email [email protected] immediately with details. We investigate within one business day and flag your account for security review.

Legal and account questions answered

When you sign up, we collect your email and link it to your first deposit via DANA, OVO, GoPay or QRIS. We verify the name on your payment method matches your account profile. Once the deposit clears, your account is active. No separate ID upload is required; the payment rail confirms your identity.

Your account data—name, email, transaction history—is kept for seven years after closure for regulatory and fraud-prevention purposes. You can request a final export of your data before closing. After closure, login is no longer possible, but your records remain available to support if needed.

Yes. Go to Settings > Legal, and you will see the full terms of service and privacy policy in English. You can download both as PDF. Updates to our terms are published here; we email you if material changes occur. Your acceptance of the terms is recorded on file.

When you request a withdrawal, we cross-check your requested amount against your account balance and your payment method registration (DANA, OVO, GoPay or QRIS). The withdrawal is flagged for manual review if the amount is unusually large or the method differs from your usual deposits. This takes up to 24 hours; we notify you of any hold.

No. We do not sell or share your personal data. We share transaction data only with payment processors (DANA, OVO, GoPay, QRIS) to confirm deposits and withdrawals, and with financial auditors if required by law. You can request a list of all data recipients from support.

Email [email protected] immediately with your account email, the transaction ID, and the date. We investigate within one business day. If the transaction is confirmed as unauthorized, we reverse it and refund your account. We also flag your account for enhanced security checks.

Your rights depend on local law where you are located. Our legal framework aligns with consumer protection principles for account holders in supported regions. If you have a complaint, email [email protected] or contact your local consumer authority. We aim to resolve all disputes within 14 calendar days.

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